Can managed IT services work alongside an existing internal IT team?

Yes, managed IT services can operate alongside an existing internal IT department through a co-managed IT model. Co-managed IT lets an internal IT manager retain strategic and daily oversight while an outside provider supplies after-hours monitoring, help desk overflow and specialized engineering support the internal team may lack.

Co-managed IT support structure:

• Staff augmentation: Rectitude provides certified engineers who work as an extension of an internal IT team rather than a full replacement for internal staff.
• NOC (network operations center) and SOC (security operations center) coverage: If an internal IT manager is unavailable overnight, then the co-managed provider’s NOC and SOC continue monitoring servers, firewalls and endpoints.
• Defined division of labor: Internal IT typically retains helpdesk relationships and strategic priorities, while the co-managed partner handles specialized tasks such as firewall architecture and disaster recovery planning.
• vCIO alignment: Recurring roadmap sessions keep internal IT leadership and the outside provider working from the same technology plan instead of duplicating effort.

Visit our Managed IT Services page or read this related question: How is managed IT priced compared to hourly break-fix support?