Managed IT services use a flat monthly fee for defined support, while break-fix billing charges hourly only after something fails. Rectitude’s published rate structure lists remote break-fix support at $150 per hour and onsite support at $1,400 per day, excluding travel expenses.
Break-fix vs. managed services pricing model:
- Flat monthly recurring charge (MRC): Managed IT plans bundle monitoring, help desk and patching into one predictable invoice, so budgeting does not fluctuate with technical issues.
- Hourly time and materials billing: If a break-fix vendor is called for a server crash, then the invoice reflects only the hours spent diagnosing and repairing that single incident.
- Preventive vs. reactive cost structure: Patch management and RMM tooling under a managed plan are designed to catch failures before they require emergency break-fix labor.
Visit our Managed IT Services page or read this related question: What is included in a managed IT services agreement?
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